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Linking work items does not find issues using key

Martin Vali
Contributor
July 22, 2026

Hi

 

I just con not understand the logic behind the search engine of Linked work items.

 

I have issue "PRB-2023" and I write 2023 and it shows everything else but not that - this drives me nuts

image.png

3 answers

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5 votes
Answer accepted
Isabelle Ruivo dos Santos
Contributor
July 22, 2026

Hi, @Martin Vali 

The search field for linked work items does a text search across the issue summary, not the issue key. So when you type "2023", it's matching that string against titles/descriptions — that's why you're seeing unrelated results that happen to contain "2023" in their text.

To find PRB-2023 specifically, type the full issue key PRB-2023 in the search field. That should return it directly.

It's a bit counterintuitive, but the search prioritizes summary text over issue key numbers when you only type a partial number.

Hope that helps...

Martin Vali
Contributor
July 22, 2026

Kind of understand, but it's frustrating - Like @zoltanersek _outpostlabs_dev_  - I'm a number person

2 votes
zoltanersek _outpostlabs_dev_
Atlassian Partner
July 22, 2026

That is sooo frustrating to me as well, if I don't type in the thing from the beginning it doesn't show up, I want it to work with just the numbers

1 vote
Arkadiusz Wroblewski
Community Champion
July 22, 2026

Hello  

Your Work Item isn´t closed by Chance ?

 image.png

Best,

Arek🤠

Martin Vali
Contributor
July 22, 2026

Nope

Like Arkadiusz Wroblewski likes this
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