Licence jira-software vs jira core

[Esteve_Grassot]

The system is asking me for the license of Jira-Core, so we have a license for Jira-Software (Jira+Agil) it's correct? we need a Jira-Core license?

I think that never we have sold Jira-Core and with Jira-Software and all works fine since now.

Thanks.

[Esteve_Grassot]

Oks, so... If we have a Jira -software license why the system is asking for Jira-Core license and blocking me? 

(temporarily I installed an evaluation license of Jira-Core to solve the problem)

[triptrip7]

I'm experiencing the same issue, did you find a way to fix it without evaluation license?

Thanks!   

[Esteve Grassot]

no, I still have the same problem... and no answers ...

[Nic Brough -Adaptavist-]

I am sorry, I missed the email with your update.

The simple answer remains - it's because you have not installed a licence, and/or you have not granted people the rights to use it.

What licence have you added, and what group(s) have you granted application access to?

[Esteve Grassot]

We only have 4 users all assigned to:

jira-users group 

now we have:

JIRA Software 7.8.0 with 4 users assigned (with licence for 10 users)

And 

JIRA Core 7.8.0 with 0 users assigned (Your JIRA Core trial will expire in 2 days)

How can i install a correct licence? or grant people the rights to use it?

Thanks,

[Nic Brough -Adaptavist-]

No, you don't need Core licences.

There's probably several ways to think of this, but I like to describe it simply as "A Jira Software (or Jira Service Desk) licence includes a Core licence for the user".

Technically speaking, you do have Core - it's the platform Software runs on top of.  Your licence to use it is included in your Software licence.