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LDAP User Authetication fails

Western University
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July 31, 2018

LDAP connection settings states "connection successful" but when users try to login they are getting the CAPTCHA but CAPTCHA reiterates multiple times without allowing the user in to the application. 

Please provide solution to the above error. Enclosed snapshot of the error.22E98A1.PNG

1 answer

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2018

Hi there,

Can you try the following article and see if it resolves your issue?

Otherwise, can you try to reset the failed login count and then see if they can login afterwards? 

Regards,

Shannon

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