Kanban board in infinite loading

[alexandrerosseto]

Since August 27th, the Kanban board below has been stuck in an infinite loading state. No configuration changes were made; only the normal progress of the tickets planned on the board.

[John Funk]

Hi Alexandre - How many issues are associated with the board? Maybe there are too many for it to load? 

[alexandrerosseto]

Hey John! No, only a few. Aprox. 30 issues.

[John Funk]

Is it just this one board? Or other boards? If just this one board, I would delete it and recreate it. A board is a just a visual of the information, so it won't hurt to delete it and create a new one. 

[alexandrerosseto]

I tried creating a new kanban board with one ticket there, but it didn't work either.

[John Funk]

You need to open a support ticket with Atlassian for them in investigate. Please post back here with the final resolution for future readers. 

https://support.atlassian.com/contact/#/

[Nikola Perisic]

Welcome to the community @alexandrerosseto 

I've removed the link for your project, since this is a public site which could be viewed by the search engine. Security at first. Which browser are you using? Mozila could cause the loading issues. Have you loaded your site in the incognito mode?

[alexandrerosseto]

Thanks, Nikola! I tried, but it didn't change the outcome. The same problem is happening with all other team members.

[Nikola Perisic]

I see. Have you tried opening the browser developer tools and navigating to the console. There should be some errors there with some status codes. Do you see any?

[alexandrerosseto]

Yes, several errors 400, 404 and 409.

Other:

batch.js?locale=en-US:73 DEPRECATED JS - Dropdown constructor has been deprecated and will be removed in a future release. Use Dropdown2 instead.
at HTMLDocument.<anonymous> 

Multiple versions of FeatureGateClients found on the current page.
The currently bound version is 0.0.0-use.local when module version 4.17.0 was loading.

A preload for 'https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/shared.0d01237d.css' is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute.

[Nikola Perisic]

Hi @alexandrerosseto

Atlassian support needs to take from here, as from the community we couldn't troubleshoot the problem. You can raise a ticket for them here

Today, there was an incident of slowness of Jira, reported by Atlassian. Are you still facing this issue?

[alexandrerosseto]

We are not experiencing this issue, but I have asked the Jira administrator to open a ticket. Thank you very much for all your attention, Nikola.