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Kanban board in infinite loading

alexandrerosseto August 29, 2024

Since August 27th, the Kanban board below has been stuck in an infinite loading state. No configuration changes were made; only the normal progress of the tickets planned on the board.

Screenshot 2024-08-29 at 14.31.41.png

 

2 answers

0 votes
John Funk
Community Champion
August 30, 2024

Hi Alexandre - How many issues are associated with the board? Maybe there are too many for it to load? 

alexandrerosseto August 30, 2024

Hey John! No, only a few. Aprox. 30 issues.

John Funk
Community Champion
August 31, 2024

Is it just this one board? Or other boards? If just this one board, I would delete it and recreate it. A board is a just a visual of the information, so it won't hurt to delete it and create a new one. 

alexandrerosseto September 2, 2024

I tried creating a new kanban board with one ticket there, but it didn't work either.

John Funk
Community Champion
September 2, 2024

You need to open a support ticket with Atlassian for them in investigate. Please post back here with the final resolution for future readers. 

https://support.atlassian.com/contact/#/

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Nikola Perisic
Community Champion
August 29, 2024

Welcome to the community @alexandrerosseto 

I've removed the link for your project, since this is a public site which could be viewed by the search engine. Security at first. Which browser are you using? Mozila could cause the loading issues. Have you loaded your site in the incognito mode?

alexandrerosseto August 30, 2024

Thanks, Nikola! I tried, but it didn't change the outcome. The same problem is happening with all other team members.

Nikola Perisic
Community Champion
August 30, 2024

I see. Have you tried opening the browser developer tools and navigating to the console. There should be some errors there with some status codes. Do you see any?

alexandrerosseto September 2, 2024

Yes, several errors 400, 404 and 409.

Other:

batch.js?locale=en-US:73 DEPRECATED JS - Dropdown constructor has been deprecated and will be removed in a future release. Use Dropdown2 instead.
at HTMLDocument.<anonymous> 

Multiple versions of FeatureGateClients found on the current page.
The currently bound version is 0.0.0-use.local when module version 4.17.0 was loading.

A preload for 'https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/shared.0d01237d.css' is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute.

Nikola Perisic
Community Champion
September 2, 2024

Hi @alexandrerosseto

Atlassian support needs to take from here, as from the community we couldn't troubleshoot the problem. You can raise a ticket for them here

Today, there was an incident of slowness of Jira, reported by Atlassian. Are you still facing this issue?

alexandrerosseto September 3, 2024

We are not experiencing this issue, but I have asked the Jira administrator to open a ticket. Thank you very much for all your attention, Nikola.

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