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Just started getting an error when trying to create an issue that the "Work Type" field is required.

Just started getting an error when trying to create an issue that the "Work Type" field is required.

I'm checking with folks around me if anyone changed something in Jira but it feels like a server side change. I have a field called "Issue Type" so I'm not sure why I'm being prompted for a "Work Type" value when no such field exists on my form, This issue is new. It's been working fine all along.

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Hi Alex, I would look in to your project Field configuration and see if you find a field called work type, if you find that the field is not required, next step is to check the workflow for a validation on the action you are taking, whether is a transition or issue creation.

https://confluence.atlassian.com/adminjiracloud/specifying-field-behavior-776636443.html

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

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Found out a co-worker altered the workflow/templates for all projects by requiring a new field. He thought he was only changing the workflow/templates for his project. That's good feedback and concerning that someone can make global changes without realizing it.

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Audit log in JIRA administrative menu is a good way to see if there have been any configuration changes. Glad you got it resolved.

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This is why you should have very few admins and change control in place.

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Just started getting an error when trying to create an issue that the "Work Type" field is required.

1 answer

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