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Jira work item created notification emails not showing description

Grace Dowling June 18, 2025

Recently, a team member reports that they aren't able to see the description once a work item is created in the email notification. I've looked in various settings, but can't find why this would be. I am an admin and do see the description, not sure if with recent Jira updates this has changed.

 

.jira work item.png

 

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