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Jira user not receiving email notifications

brenda_banderschaper
brenda_banderschaper
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February 8, 2022

I have a user that is not receiving email notifications when tagged.  Other users on the project are receiving and I have checked to make sure she has access.  I did try to utilize the Jira Admin Helper which did not identify any issues.  Are you able to assist?

Thank you.

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Reneesh Kottakkalathil
Reneesh Kottakkalathil
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February 8, 2022

Maybe the emails are going to the junk/spam folder?

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Fabio Racobaldo _Catworkx_
Fabio Racobaldo _Catworkx_
Community Champion
February 8, 2022

Hi  @brenda_banderschaper ,

please take a look to this troubleshooting article https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

Please, let me know if it helps,

Fabio

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