Jira: unable to create a site

[Mo Shen]

I'm unable to create a site: creating the site gets an error: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "44d2f222-6b71-df41-1718-720279f1bbad")
I'm unable to contact support also since there is no site URL yet.

[Tansu Akdeniz · Accepted solution]

Hi @Mo Shen 

Welcome to the community!

Please ensure that you use a supported browser (also try another browser, incognito mode). If there is any extension/app, try disabling them temporarily. Also, change the network.

Check https://status.atlassian.com/ page if there are any ongoing issues.

Also, check the answers in relevant threads:

• https://community.atlassian.com/forums/Jira-questions/Unable-to-create-a-JIRA-site-new-account/qaq-p/3034788
• https://community.atlassian.com/forums/Rovo-questions/something-wrong-when-create-site/qaq-p/3101822

If nothing helps, since you don't have an access to support portal, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

[Mo Shen]

Thanks @Tansu Akdeniz 

The solution worked for me: 

• https://community.atlassian.com/forums/Rovo-questions/something-wrong-when-create-site/qaq-p/3101822

However, I'm disappointed that Atlassian didn't fix this as I have seen many posts about this issue.

[王瀚]

Title: Unable to create Jira Cloud site - "Something went wrong on our end"

Body:
I'm trying to create a brand new Jira Cloud site, but the creation fails at the site naming step.

When I enter a site name (e.g., wanghan117.atlassian.net) and click Continue, I get this error:

"Something went wrong on our end. Please try again. If this keeps happening, contact support."

My Issue ID (for Atlassian use): Anonymous ID: f0b9ba8b-27cd-5dbc-89e2-3cfa95e53fa0

What I've tried:
- Multiple different site names
- Different browsers
- Different email addresses

The problem is: I cannot contact support because the support form requires a site URL, but I don't have one yet since site creation itself is failing.

Could an Atlassian team member help manually provision my site?

Thanks!