Jira tasks do not load, blank page

[yakirari]

Experiencing issues with the site

[Jack Brickey]

Hi @yakirari ,

have you tried the following:

• Check multiple projects to see if they all are behaving the same way
• Check different browsers or clear the cache on your current browser
• Click on issues link in the side bar

[ari]

* Not all project behave the same way

* Cleared cache does not help

* Issues loads the issues

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(anonymous) @ async-software-onboarding-checklist-new.d75760351438717faffc.8.js:8
(anonymous) @ async-software-onboarding-checklist-new.d75760351438717faffc.8.js:8
await in (anonymous) (async)
l @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:41
(anonymous) @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:41
(anonymous) @ async-software-onboarding-quickstart-shouldrender.aebf58e3b86f27c0ca80.8.js:28
ul @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:344
wu @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:363
e.unstable_runWithPriority @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:13
Ba @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:304
ku @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:363
(anonymous) @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:363
V @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:12
E.port1.onmessage @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:11
commons.bac6f20604db9055e802.8.js:646 POST https://cogniteam.atlassian.net/gateway/api/engage-targeting/api/v2/user/e89f2e00-bde3-4b8b-87b5-def9b7e7314e/messages/jira-insights-onboarding-tour-permission/start 409
w @ commons.bac6f20604db9055e802.8.js:646
b @ commons.bac6f20604db9055e802.8.js:646
y @ commons.bac6f20604db9055e802.8.js:646
(anonymous) @ commons.bac6f20604db9055e802.8.js:1010
l @ commons.bac6f20604db9055e802.8.js:746
(anonymous) @ commons.bac6f20604db9055e802.8.js:745
(anonymous) @ commons.bac6f20604db9055e802.8.js:746
r @ commons.bac6f20604db9055e802.8.js:961
s @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
g @ commons.bac6f20604db9055e802.8.js:1010
m @ commons.bac6f20604db9055e802.8.js:1010
(anonymous) @ async-insights-button-bridge-defer.d0f43d3b8e6038b3c09b.8.js:48
l @ commons.bac6f20604db9055e802.8.js:746
(anonymous) @ commons.bac6f20604db9055e802.8.js:745
(anonymous) @ commons.bac6f20604db9055e802.8.js:746
r @ commons.bac6f20604db9055e802.8.js:961
s @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ async-insights-button-bridge-defer.d0f43d3b8e6038b3c09b.8.js:48
start @ async-insights-button-bridge-defer.d0f43d3b8e6038b3c09b.8.js:95
(anonymous) @ async-insights-button-bridge-defer.d0f43d3b8e6038b3c09b.8.js:43
l @ commons.bac6f20604db9055e802.8.js:746
(anonymous) @ commons.bac6f20604db9055e802.8.js:745
(anonymous) @ commons.bac6f20604db9055e802.8.js:746
r @ commons.bac6f20604db9055e802.8.js:961
s @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ commons.bac6f20604db9055e802.8.js:961
(anonymous) @ async-insights-button-bridge-defer.d0f43d3b8e6038b3c09b.8.js:43
sl @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:344
Su @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:362
e.unstable_runWithPriority @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:13
Ba @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:304
Eu @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:358
lu @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:354
(anonymous) @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:305
e.unstable_runWithPriority @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:13
Ba @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:304
Xa @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:305
Ga @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:304
uu @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:354
(anonymous) @ vendor~f9ca8911.ff9af55dacd863f5f795.8.js:29
V @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:12
E.port1.onmessage @ vendor~31ecd969.e0e66c43d1b24bec823a.8.js:11
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[ari]

[ari]

* Other project behave normally.

* Cleared cache

* See issues in the side bar

[Dirk Ronsmans]

Hi @yakirari ,

This seems to be related to an ongoing active incident

https://jira-software.status.atlassian.com/incidents/5j5754ghwmsl

The explained behavior sounds the same as your current issue and you can follow up thru that link.

[ari]

Thanks, will update on the status

[ari]

Yes, you are right, if I disable the extension, everything is back to normal!