Jira suddenly logged me out with a message saying I have no access to Jira

[Carol Skeete]

In the middle of typing a report, Jira suddenly logged me out and displayed a message that read, “(my email address) doesn’t have access to Jira on (my workspace).” I attempted to log back in with my email address and it would not let me. Can anyone offer some advice please?

[Marcin Wiktor · Accepted solution]

Hello,

try contacting your Site Admin to check if you have "Has access on site" and "Jira software" permissions.

Maybe they where changing something in permissions/users/groups at the same time and canceled your access by mistake.

[Carol Skeete]

They must have canceled me access by mistake because I’m doing work in Jira for school and all students were granted access in order to complete the assignments. I have been using Jira without any issues for the past 3 weeks then suddenly today, halfway through a report it just changed to a screen locking me out. Thank you for your response!