Jira startup failed

[chris-anderson]

After following this knowledge base and launching JIRA I receive this error:

Unable to load values for CacheKey[entityName=jira.properties,entityId=1]

Has anyone seen this before?

[mistergeneral]

In my case it was connected with DB user permissions. Error showed up while setting up new JIRA installation (configuring connection to new database). I wanted to use custom DB schema name, while DB user had no permissions to this schema.

So you can:

1. Change schema to another one, that selected DB user has permission to.
   or
2. Set DB user permissions to chosen schema.

[Joachim LeBlanc]

I too was having this issue. Make sure your default collation is case insensitive. 

[William Dickinson]

Joachim,

Thanks so much for this.  Was following the confluence article that says to list as cs not ci

https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html

Regardless, I really appreciate the help!

[inolabX]

I have the same problem when I try to access JIRA

it says JIRA startup failed

Unable to load values for CacheKey[entityName=jira.properties,entityId=1]

Icouldnt resolve the issue, please help

regards

[chris-anderson]

I've followed the first link, but am still having an issue.  Now upon launch I receive this error: 

JIRA — Internal Server Error

Error reference: 6d645224-b364-4afb-85f4-683924f12fd7

Unable to render full error details at this time. Please consult the error logs for more information.

[Peter Straub]

I've got the same error

JIRA — Internal Server Error

Error reference: ad97b01c-88cd-4f0e-ae3c-0f25bcbc4d9d

Unable to render full error details at this time. Please consult the error logs for more information.

[Gyana Ranjan]

I too got the similar error.

JIRA — Internal Server Error

Error reference: 1c7c599e-81a4-4e26-8f1e-d0de9bfb8de5

Unable to render full error details at this time. Please consult the error logs for more information."

[Gyana Ranjan]

And it got fixed automatically as well.. checking for more logs..

[Михаил Рахнянский]

When creating a user during the initial installation, I get an error.
Cannot add user, all user directories are read-only

[Tom Cukar]

I had the same error. Turns out my Db user did not have rights to the Schema name I was trying to use.

[Viktor Gubanov]

How you added rights to the Schema name?

[Michael Partyka]

It should be easy:

https://confluence.atlassian.com/jirakb/jira-does-not-start-due-to-unable-to-clean-the-cache-directory-223219163.html

https://developer.atlassian.com/docs/developer-tools/working-with-the-sdk/command-reference/atlas-run-standalone