Jira software boards are missing after restore

[Henk_Ovotrack]

We had to move our database to a different server. so we followed the guidance in  https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-postgresql-938846851.html and did a complete backup before changing the connect string. After restarting Jira and restoring the data, all issues are visible but the scrumboards are missing.

[Charlie Misonne · Accepted solution]

The only thing I can think off at the moment is you Jira Software application is not installed.

Can you check the Versions and licenses page in the administration?
cog icon -> applications

Whet does the Jira software application say? Is it installed and correctly licensed?

[Henk_Ovotrack]

Hi Charlie, thanks for the help. I was able to restore my system using the internal h2 database. The system seems to be running fine now, next step will be again to migrate to postgres. 

Steps i will take :

• update all plugins to latest version
• reindex system
• make backup using xml backup 
• shutdown system
• create new postgres db and connect system to it (https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-postgresql-938846851.html)
• restore xml backup

Can you confirm this is what i should do?

[Charlie Misonne]

Hi Henk

Yes, I think that should work!