Jira shows error message "The Jira server could not be contacted" when go to project Versions.

[Jason Liu]

Jira project Versions is always loading and shows "The Jira server could not be contacted. This may be a temporary glitch or the server may be down." error. What could this caused by?

[Mohanraj Thangamuthu]

Hello, Good day. This is Jira server version or Jira cloud version ?. https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html. Please collect HAR logs to know the exact error code. Thanks