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Jira script runner for Service Request counting each resolution rejection

Inetinfo Inetinfo March 15, 2023

Please provide the solution and required script for following case on jira by using scriptrener or any other flow

Requirement :

Create counter  and be implemented in Incident and Service Request counting each resolution rejection.
and this counter shouldnot be visible in the ticket but usable in queries/filters

2 answers

0 votes
Nic Brough -Adaptavist-
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March 16, 2023

Are you trying to count the number of times someone uses a transition called "resolution rejected"?

0 votes
Florian Bonniec
Community Champion
March 15, 2023

Hi @Inetinfo Inetinfo 

What do you mean by "resolution rejection" ? If it's the number of time it has been "reopen" you can use an automation for jira that increment a field that is not idsplayed in your issue (not in a screen).

 

Regards

Inetinfo Inetinfo March 15, 2023

Hi @Florian Bonniec 

Thanks for the responding

Sorry it's "solution rejection"  status not "resolution rejection" .It's My typo mistake.

We have a status filed "solution rejection" .Based on number of times rejection we need to get post function for number of time "solution rejection" after fixed the each review comment for incident

Florian Bonniec
Community Champion
March 16, 2023

Sorry I do not understand what you are trying to do.

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