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Jira: "We couldn't connect to that work item."

Vinny
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May 1, 2026

Something happened this afternoon out of the blue. All of the Jira tickets (workflows, issues) now show:

"We couldn't connect to that work item."

Make sure that this work item actually exists in that space. If it does, try again in a few minutes. If you still can't link to the work item, contact your Jira admin.

We've tried multiple accounts and logging off/back on. Any ideas?

1 answer

1 accepted

6 votes
Answer accepted
Mikael Sandberg
Community Champion
May 1, 2026

There was an active incident earlier today that affected the work item view. You can always check the status and subscribe for updates if you go to https://status.atlassian.com/

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