Jira process died every Sunday at 1am

[Suhardi Abadi]

Trying to figure out why our Jira process died every Sunday at 1am.

Running the troubleshooting and support tools didn't yield any clue.  Attaching the log from catalina.  What can we do to troubleshoot?  Thanks.

[Sachin Dhamale]

@Suhardi Abadi ,

Welcome to the Community.

Do you have any big schedule Job running at that time? like any backup job or any custom job which might consume more JVM which causes this issue.

When you face this issue did you check that the jira process is running on the server or not?

Need to check the catalina.out and jira-application.log to see more info.

[Sachin Dhamale]

@Suhardi Abadi ,

In the system section you can see the schedule Job.

Apart from that If you have script runner plugin then also check the scripted Job section.

Also Check do you have any activity on server level

[Nic Brough -Adaptavist-]

The errors you have there are mostly shut-down warnings.

Could you show us the errors that are about why the service is stopping?  The lines above "stopping launchers" are what we need to see.

[Suhardi Abadi]

Hello,

Here are the log entries before the error from catalina.out

If there is a scheduled job that can conflict with the process, how can I review the list of jobs that run at that time?  I'm assuming the is is a Jira scheduler and not from Linux cron.