Jira pricing on public website gives 404, billing admin screen goes blank

[Yusuf Nayab]

https://www.atlassian.com/software/jira/pricing gives a 404.

When inputting a user count in the billing console's pricing calculator the screen goes blank.

Both these issues do not occur for Confluence nor the Teamwork collection

[David Nickell]

Limited options I see...

• Set up a free site then go to the billing/susbscription management and select change plan.  That will allow you to pretend like you're ready to upgrade from free.  https://admin.atlassian.com/billing/
• use these values as a draft until the calculator is fixed (I took from my billing page)
• Note --- this is JIRA and JIRA Only.  I think you may be happier if you can get into the billing pages so you can see the feature differences too.
• Also -- I'm an old man and I've been doing this a long time.  If you are in the software business, Go Jira Premium.   In a nutshell you get Advanced Planning, Issue Hierarchies, and additional Automation executions (amongst other things). 
• Of course its easier to start Standard and then upgrade to premium later

(Annual Prices)	15 Users	25 Users	50 users
Jira Standard	$1300	$2150	$4300
Jira Premium	$2550	$4250	$8500

[Trudy Claspill]

Hello @Yusuf Nayab 

Welcome to the Atlassian community.

As a user community we have no access to diagnose problems with Atlassian's web site, but I did flag your post to raise it to the attention of Atlassian Team members. They should be able to alert the appropriate Atlassian team.

[Yusuf Nayab]

I understand, but I couldn't find another way to raise an issue that didn't send me to an FAQ. 

Can you replicate the issue?

[Trudy Claspill]

Yes, I see a 404 for the page. That is why I flagged your post to get the attention of the Atlassian Team members.

[Rilwan Ahmed]

Hi @Yusuf Nayab ,

Welcome to the community !!

Even I was able to replicate the issue :(

[David Nickell]

try this:  https://www.atlassian.com/software/pricing-calculator

[Yusuf Nayab]

That's the second option I tried, if I put in a number into the users box the screen goes blank. Can you replicate or is it working correctly for you?

[Trudy Claspill]

I was able to replicate your issue with the pricing calculator page when selecting any Jira plan other than Free.

[David Nickell]

Doh!  I was just pleased the screen didn't 404.

I have the same issue as you ... when I input a number in the text box "poof" everything disappeared :-(

I even tried tricking it by starting off with confluence only and then adding JIRA ion that screen.

Let me see if I can trip over a solution... I may have a screen shot of the pricing somewhere if that would help

[Yusuf Nayab]

I need annual pricing for each tier (≤15, ≤25, ≤50) as I am doing a business case. Tried calling the Australian phone number but it got hung up on twice then said they aren't open for business.