Jira new navigation activated for everyone, but the activation seems not to be automatically spread.

[Léo Dumortier]

Hello everyone,

We, as admins, activated the new Jira navigation for everyone, but the activation seems not to be automatically spread.

After activating for everyone, each user has to manually activate for themselves ? Or should they get it automatically ?

[Prachi Bolar]

Hello, 

Welcome to community :) 

Here is the timeline for the new fresh look : https://community.atlassian.com/forums/Jira-articles/Jira-s-fresh-look-and-navigation/ba-p/2958737

Once your site is activated as per the timeline, this should be active for all the users in that site.

Incase you facing issues, you can contact support and team can further check this 

Thank You,

Prachi

[Fazila Ashraf]

Hi @Prachi Bolar 

Is my understanding correct that , even if the site admin sees the option and enables 'turns on for everyone' , the setting will not be reflecting to all users till a timeline date?

[Prachi Bolar]

Thank you for your reply, Yes thats correct here 

[John Funk]

Hi Leo - Welcome to the Atlassian Community!

If the new navigation is just now showing up in your organization, I would say give it a couple of days to finish out. If there are still problems, then open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/