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Jira mailhandlers became instable

Deleted user November 22, 2021

We had a nice running system with 3 mailhandlers getting mail from Gmail imap into 3 Jira projects. Since two weeks this became unstable. The mailhandlers will skip incoming mails all of a sudden.

We have recreated the mailhandlers, we have checked if there was any update done, we have looked into gmail but nothing changed. We thought maybe the new smart inbox features from Google is the source but we are spinning around in circles now.

A mail that was rejected and resend will be processed so we can exclude that is usr based, sometimes when we have a lof of mails one or two are lost but we also had  large queues handling correctly. 

We will migrate this system to the data center in 2 months but we would like to solve it as soon as possible. It is consuming a lot of admin time. By the way, the data center does not show that symptoms but it processes different Gmail inboxes.

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DEPLOYMENT TYPE
SERVER
VERSION
8.20.1
TAGS
AUG Leaders

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