Jira link redirection is not working after sign-in

[André Castro]

Hi, everyone!

We are facing an issue within our Jira instance. Redirection is not working when people try to open a ticket via a URL (e.g. received via Jira email notification) and they are not already signed in.

Follows the steps taken trying to open a ticket link while logged out:

• The ticket URL redirects me to the Jira login page (https://jira.******.com/jira/secure/Dashboard.jspa);
• I sign in (at this point, the ticket number can still be seen in the sign-in URL: https://jira.******.com/jira/secure/Dashboard.jspa?os_destination=%2Fbrowse%2FISSUE-99999);
• After signing in, I get redirected to my dashboard, not to the ticket's page (https://jira.******.com/jira/secure/Dashboard.jspa).

Additional information: We are running Jira Software 8.2.6

Thanks in advance for your help!

Best regards!

[Brant Schroeder]

@André Castro Do you have any apps that could be causing the issue?  Are you running a proxy?  When did this start?

[André Castro]

Hi, @Brant Schroeder,

Actually, this is an old issue here, but we just had time to look into it by now. So, responding your first question, it is hard to say if it is a plugin that is causing it. That is why we are trying to get some inputs from the community.

I found a similar case in the post below, however, we have already discussed this post internally and it doesn't seem to fit our case.

https://community.atlassian.com/t5/Jira-Software-questions/Why-do-urls-that-link-to-specific-issues-or-pages-in-Jira/qaq-p/1265179

Also, yes, we are running a proxy here. Does the issue may be related to some proxy configuration?

Thanks in advance for your help!

Best regards!

[Brant Schroeder]

I could be the proxy.  What OS are you hosting on?

[André Castro]

We were oriented to check the proxy as well by Atlassian support team. Any further tips regarding it?

About the OS: CentOS 7.

[Brant Schroeder]

@André Castro That is where I believe the issue is happening, on the proxy, so I would check that first.