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Jira leaving issues unresolved

Brian Fett February 4, 2022

My project's Jira issues seem to be stuck as "unresolved" when closing an issue the resolution status stays (resolutely) as unresolved. Additionally, I can't seem to change the status directly (eg. by clicking on it like when I change the status of an issue to Open -> In Progress -> In Review -> Closed).

Is this an issue with the way my project is configured or is there something I am missing with this tool?

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 4, 2022

Are you working with a Company Managed project or a Team Managed project?

Did you customize your workflow and add or change the ending/Done statuses?

In a Company Managed project with customized workflows you need to make sure that each transition to a "done" status (all the statuses in the Done StatusCategory, that show up as green in the issue display) need to have a Post Function in that transition to ensure that the Resolution field is set to Resolved. If your issues can move backwards from done to a not-done status, then each of those transitions needs a corresponding Post Function to clear the Resolution field.

Brian Fett February 7, 2022

It is a company managed project, I'll see what I can do to get this advice passed up the chain.

Thanks!

Hugo Gómez July 20, 2022

I had the same problem, and never thought about the post functions. This was a solution for me. Thank you @Trudy Claspill  👍🏻

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