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Jira is offline, but on the status page it is online

Jira is offline, but on the status page it is online

I checked my Jira page, and the app is offline. The card say that I should check the status page, but on the status page this is online.

Screenshot 2026-07-14 111955.png Screenshot 2026-07-14 112021.png

3 answers

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Hi @Bünyamin Pollin

When is the last time you accessed this instance and are you the Org admin (creator if the instance)?

If it was a Free subscription be advised that Atlassian has a policy to deactivate and delete Free subscriptions that are left inactive.

See this recently published an article on this that details the timeline and retention period.

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

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Hello @Bünyamin Pollin

This notification stating you try accesing Jira where you haven´t Acces. Have you tried Incognito Window ?

Best,

Arek🤠

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Yes, I am logged into the right account. This is my one and only. Well, im the administrator. I checked also the perms..

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Hi @Bünyamin Pollin

Please double check if you are logged in on correct account.

Regards,

Seba

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Yes, I am logged into the right account. This is my one and only. Well, im the administrator. I checked also the perms Screenshot 2026-07-14 115346.png

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Jira is offline, but on the status page it is online

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