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Jira is offline, but on the status page it is online

Bünyamin Pollin
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July 14, 2026

I checked my Jira page, and the app is offline. The card say that I should check the status page, but on the status page this is online.

 

Screenshot 2026-07-14 111955.pngScreenshot 2026-07-14 112021.png

3 answers

0 votes
Marc -Devoteam-
Community Champion
July 14, 2026

Hi @Bünyamin Pollin 

When is the last time you accessed this instance and are you the Org admin (creator if the instance)?

If it was a Free subscription be advised that Atlassian has a policy to deactivate and delete Free subscriptions that are left inactive.

See this recently published an article on this that details the timeline and retention period.

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 

 

0 votes
Arkadiusz Wroblewski
Community Champion
July 14, 2026

Hello @Bünyamin Pollin 

This notification stating you try accesing Jira where you haven´t Acces. Have you tried Incognito Window ?

Best,

Arek🤠

Bünyamin Pollin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 14, 2026

Yes, I am logged into the right account. This is my one and only. Well, im the administrator. I checked also the perms..

0 votes
Sebastian Krzewiński
Community Champion
July 14, 2026

Hi @Bünyamin Pollin 

 

Please double check if you are logged in on correct account. 

 

Regards,

Seba

Bünyamin Pollin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 14, 2026

Yes, I am logged into the right account. This is my one and only. Well, im the administrator. I checked also the permsScreenshot 2026-07-14 115346.png

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