Jira is not saving comments. can someone please help

[Boost Reviews | Pranav]

Jira not saving comments

[Angélica Luz]

Hi there,

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket the instead.
Once the ticket is resolved, feel free to share the resolution here to help other people.

Regards,
Angélica