Jira is going down

[Varsha Kumari]

Our jira is getting down often we are getting 503 service error. What could be the reason?

[Vishnukumar Vasudevan]

What does the log file say ? Do you see any errors ? 

[Varsha Kumari]

We don't see any issue in logs. Let me know what can I search for in logs.

[Vishnukumar Vasudevan]

You would need to check in both Tomcat and Application logs. 

Try tailing these log files right after it goes down in you are in Linux. 503 error cause can be many things even SSL can cause sometimes. So, log entry is crucial for troubleshooting. 

[Nic Brough -Adaptavist-]

There are only three reasons a log will not show you an error:

• The whole server is stopped (pulled power cable, hard reset, hardware fault).
• The Operating System or user kills the process for some reason.
• You've turned off all the logging.

If your Jira is stopping for any other reason, there will always be information written into <jira home>/logs/atlassian-jira.log and/or <jira install>/log/catalina.out (and possibly some other files in those directories).