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Jira is Forcing Me to Click

LaFleur, Henry September 16, 2020

All of a sudden, when I get a drop down in Jira, I cannot select the items my cursoring down with the arrow keys and hitting enter on the item. It is forcing me to click on the item. Is this a new "feature?"

1 answer

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Brant Schroeder
Community Champion
September 16, 2020

I am thinking this has something more to do with your browser then the application.  I am still able to toggle through a dropdown using key commands and select items in the dropdown in Jira on a cloud instance.  Have you tried clearing your cache if this is the browser you normally use or use a different browser to see if that fixes the issue.  I was using Chrome when I tested.

LaFleur, Henry September 16, 2020

Thanks. I hate clearing my cache because it always forgets stuff I don't want it to in the middle of a busy day.

 

I just tried Edge and an incognito Chrome window and I'm getting the same behavior, though. I can keyboard down and hit enter and then it just doesn't select the highlighted item (i.e. assignee or labels or components etc.). I'm making sure my mouse pointer is not in the area of the dropdown. Tried Chrome on a different computer and the same result. Clicking the item works.

Brant Schroeder
Community Champion
September 17, 2020

I tried again and am not able to recreate the issue I can tab to a field assignee, component, etc.  hit enter and tab to the ones I want and select them by hitting enter.  On the components since it can have multiples items selected I have to tab through all of them or click to get it to save.  

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