Jira frequent sign in prompts

[Deleted user]

Dear Community Admins, 

this question is a bit complex, tried assisting a user with Jira frequent sign in prompts restore usual user experience, w/o work interrupted by Jira constantly requesting new sign in, 

Issue is not caused by:

Internet connectivity, VPN stability, browser & settings, cookies, DNS, 

Issue does not occur with other Atlassian products we are using, nor with other users, 

which other factors could be relevant?

much thanks in advance. 

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @[deleted]   ,

probably it's due to session timeout. You can increase it following this guide https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html 

Hope this helps,

Fabio

[Deleted user]

Thank you @Fabio Racobaldo _Catworkx_ , swift and good reply, 

I wonder if there are actions that user can take that don't require updates? 

since that will affect other users as well, correct?

much thanks 

[Fabio Racobaldo _Catworkx_]

Hi @[deleted] ,

this is a application change that affects all users. Afeter doing it you need to restart JIRA instance.

Ciao,

Fabio

[Deleted user]

thanks again, 

seems like the link you suggested got broken somehow, was reachable , now we're getting : 'looks like we're off the beaten trach'

 https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html 

Much thanks