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Jira data center. Can not login using internal directory

Wajiha
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August 27, 2024

After data refresh, i can not login using internal directory. I tried resetting the password.

2 answers

0 votes
Dick
Community Champion
August 27, 2024

the internal directory entries are saved in your database. You can create/update credentials there.

0 votes
Florian Bonniec
Community Champion
August 27, 2024

Hi @Wajiha 

 

You could try to set up the recovery account.

Restore Passwords To Recover Admin User Rights | Jira | Atlassian Documentation

Regards

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