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Jira cloud for sheets extensions is not working

André Lopes
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I'm New Here
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January 22, 2026

Jira cloud for sheets extensions is not working & the add-on is loading when trying to open it.

All queries are getting the same single message as result: "Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-272)"

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André Lopes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 22, 2026

nevermind, it's back

Michael Flores
Contributor
January 22, 2026

Exact same issue for me and it is not back yet. @André Lopes , did you do anything in particular to get it back? Sign out and back in or anything like that?

Michael Flores
Contributor
January 22, 2026

Never mind, I have addressed the issue. 

  1. Create a blank new Google Sheet
  2. Run the Jira Cloud for Sheets add-on
  3. Connect/authenticate when prompted
  4. Once the normal Jira Cloud for Sheets panel appears, trash the new sheet and return to your original sheet. It will now work.

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