Jira bulletpoint formatting when sending message to slack via automation

[Jane H]

Hello,

I'm saving the description of jira issue as smart value and using automation to send to slack. The problem I have is when jira issue description has some formatting like bulletpoints it comes out unformatted in Slack with lots of * **. Is there a way to preserve the bullet points from the Jira issue description?

[Jane H · Accepted solution]

I found a possible reason. It's because Slack API does not support lists

https://api.slack.com/reference/surfaces/formatting#basics

[Evgenii]

You can try to convert to HTML encoding. According to Slack documentation it's required if you want to use special symbols in text.

[Evgenii]

Hi, @Jane H 

If I'm not mistaken, you need to use text formatting, in order not to break Slack text.

Smart value will look like:  {{issue.description.jsonEncode}}

You can read about this here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Encoding

Try to use jsonEncode, maybe it can help.

[Jane H]

Thank you for the quick reply! unfortunately jsonEncode did not give the result I wanted