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Jira backup import error

Arun Kumar
December 11, 2025

Hi,
I am trying to backup and import the data in our sandbox environment.
I am successfully able to get the backup in sandbox but it contains prod data also (may be it is mirrored).
When I try to Import data with the same zip it is throwing the error as "The number of users you are importing is more than the number of license you have in this cloud site ..."

Help us how to get this resolved ?

1 answer

0 votes
marc -Collabello--Phase Locked-
Community Champion
December 11, 2025

Your best bet is to directly talk to Atlassian support.

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