Jira automation

[Rajan Dangol]

Hi,

I am getting the following error within sub tasks automation "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)". However, the email is sent. 

Automation requirement:

1) Sub tasks is created. 

2) When value changes for assignee

3) Issue type equals sub- task. 

4) Then transition the issue to Pending. 

5) Then send email. 

I think the issue is failing because the issue is reassigned after being assigned the first time.

[Hans Polder _Devoteam_ · Accepted solution]

@Rajan Dangol ,

Generally speaking, the error message states that the status 'Pending' does not exist in the workflow for the issue (type) in question.

Can you paste a screenshot of the workflow that is assigned to Sub-tasks in this project?

[Rajan Dangol]

[Rajan Dangol]

I think the initial ticket has been assigned, the ticket is changed to Pending and then when it reassigned the ticket is already in Pending, hence the error. I think. 

[Hans Polder _Devoteam_]

Could it be that the affected issue was already in status Done, hence it couldn't go to 'Pending'?

[Hans Polder _Devoteam_]

Ah, that could also be the case, indeed! Simply resolve that by adding a condition at the start 'status is not Pending', then it will not trigger on those!

[Rajan Dangol]

[Hans Polder _Devoteam_]

Looking good! 😊

[Rajan Dangol]

Thanks Hans, appreciate your quick response :)

[Rajan Dangol]