Jira apps configure page keeps loading

[dduyle]

Hi,

My app's configure page keeps loading and nothing displayed as the picture below 

The request /configure to my backend works and sent 200 as response.

I have the same issue with the jira example here: https://bitbucket.org/atlassianlabs/atlassian-connect-jira-example/src/master/

Could someone could help me please ?

[dduyle]

Hi I could load my apps 

However, when I clicked on Configure button, nothing show.

My atlassian-connect.json like this

It is the same result with the example that I found in bitbucket 

https://bitbucket.org/atlassianlabs/atlassian-connect-jira-example/src/master/

 Please tell me if I missed something ? 

[Angélica Luz]

Thank you for the details, @dduyle.

We found on the logs this information:

"message":"Responding with 404 for all.js request from app: Standup-Alice-jira-addon"

We believe that this issue is related to the location of all.js. 

• Announcement: Reminder about deprecation of xdm_e usage and needing to load all.js from the CDN

With that said, it's necessary to update the connect add-on as mentioned in the documentation above.

Please, give it a try and let us know how it goes.

[Angélica Luz]

Hello @dduyle,

Thank you for reaching out to Atlassian Community!

Searching on the logs, I found the error below:

"message":"An exception occurred while installing the plugin [Standup-Alice-jira-addon]. Restoring previous version..."

Were you able to access the Apps' page previously?

Are you facing the same issue if you try to access using Cog icon > Apps?

Have you tested using another browser or incognito mode?

Regards,
Angélica