Jira.app crashing on launch

[Chris_Ryan]

Jira app 97.0.0 on macOS 10.15.3 is crashing on launch for me. Late 2013 iMac. I have the crash log but can't seem to attach it here.

default 09:33:24.645983-0800 Jira Task <D285AF80-2122-4348-B2FA-3866FDD78D70>.<1> finished successfully
default 09:33:24.690923-0800 runningboardd Invalidating assertion 316-16234-5509 (target:application<com.atlassian.jira.mac(501)>) from originator 16234
default 09:33:24.800687-0800 runningboardd Calculated state for application<com.atlassian.jira.mac(501)>: running-active (role: UserInteractiveFocal)
error 09:33:24.842827-0800 Jira /Users/bambooagent/AgentHome/xml-data/build-dir/MOB-MJMAC-BAA1/fastlane/build/DerivedData/SourcePackages/checkouts/realm-core/src/realm/index_string.hpp:364: [realm-core-5.23.6] Assertion failed: Array::get_context_flag_from_header(alloc.translate(ref)) with (ref, size_t(alloc.translate(ref))) = [148072, 4785885800]
0 JIRAKit 0x000000010d9c3588 _ZN5realm4utilL18terminate_internalERNSt3__118basic_stringstreamIcNS1_11char_traitsIcEENS1_9allocatorIcEEEE + 28
1 JIRAKit 0x000000010d9c3a35 _ZN5realm4util19terminate_with_infoEPKcS2_lS2_OSt16initializer_listINS0_9PrintableEE + 432
2 JIRAKit 0x000000010d89800e _ZN5realm4util19terminate_with_infoIJRmmEEEvPKciS4_S4_DpOT_ + 68
3 JIRAKit 0x000000010d8a768d _ZN5realm12StringColumn20set_search_index_refEmPNS_11ArrayParentEm + 337
4 JIRAKit 0x000000010d980d5e _ZN5realm5Table24refresh_column_accessorsEm + 898
5 JIRAK<…>
default 09:33:24.854279-0800 UIKitSystem Client disconnected. BundleID: com.atlassian.jira.mac, pid: 57076
default 09:33:24.854315-0800 UIKitSystem [application<com.atlassian.jira.mac(501)>:57076] Now flagged as pending exit for reason: workspace client connection invalidated
default 09:33:24.857238-0800 runningboardd [application<com.atlassian.jira.mac(501)>:57076] Death sentinel fired!
default 09:33:24.857131-0800 runningboardd XPC connection invalidated: [application<com.atlassian.jira.mac(501)>:57076]
default 09:33:24.860620-0800 runningboardd Invalidating assertion 316-157-5511 (target:application<com.atlassian.jira.mac(501)>) from originator 157
error 09:33:24.862509-0800 runningboardd RBSStateCapture remove item called for untracked item <RBProcessMonitorObserver: 0x7fdea154c210; <RBProcess: 0x7fdea3b2b850; 57076; identity: application<com.atlassian.jira.mac(501)>>; configCount: 0>
default 09:33:24.869204-0800 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Jira, _appTrackingState = 2
default 09:33:24.869235-0800 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Jira, quit, updating active tracking timer
default 09:33:24.872538-0800 runningboardd Invalidating assertion 316-157-5508 (target:application<com.atlassian.jira.mac(501)>) from originator 157
default 09:33:24.967061-0800 runningboardd Removing process: [application<com.atlassian.jira.mac(501)>:57076]
default 09:33:24.967457-0800 runningboardd Calculated state for application<com.atlassian.jira.mac(501)>: none (role: UserInteractiveNonFocal)
default 09:33:24.984862-0800 runningboardd Removing assertions for terminated process: [application<com.atlassian.jira.mac(501)>:57076]
default 09:33:24.984965-0800 runningboardd Removed last relative-start-date-defining assertion for process application<com.atlassian.jira.mac(501)>
default 09:33:24.985263-0800 runningboardd Calculated state for application<com.atlassian.jira.mac(501)>: none (role: None)
default 09:33:24.986874-0800 runningboardd Calculated state for application<com.atlassian.jira.mac(501)>: none (role: None)
default 09:33:24.987204-0800 UIKitSystem [application<com.atlassian.jira.mac(501)>:57076] Process exited: <RBSProcessExitContext; unknown>.
default 09:33:24.987226-0800 UIKitSystem [application<com.atlassian.jira.mac(501)>:57076] Setting process task state to: Not Running
default 09:33:24.987245-0800 UIKitSystem [application<com.atlassian.jira.mac(501)>:57076] Setting process visibility to: Unknown
default 09:33:24.987397-0800 UIKitSystem Removing: <FBApplicationProcess: 0x7f8794461d30; application<com.atlassian.jira.mac(501)>:57076>
default 09:33:24.989146-0800 UIKitSystem Removed application from library with bundle ID: com.atlassian.jira.mac
default 09:33:25.023077-0800 ReportCrash Parsing corpse data for process Jira [pid 57076]
default 09:33:25.500139-0800 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file “PlugIns” couldn’t be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///System/Volumes/Data/Users/chris/Library/Group%20Containers/group.com.atlassian.jira.app/, NSFilePath=/System/Volumes/Data/Users/chris/Library/Group Containers/group.com.atlassian.jira.app/PlugIns, NSUnderlyingError=0x7f82af3032a0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
default 09:33:26.480772-0800 lsd Non-fatal error enumerating at <private>, continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file “PlugIns” couldn’t be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///System/Volumes/Data/Users/chris/Library/Group%20Containers/group.com.atlassian.jira.app/, NSFilePath=/System/Volumes/Data/Users/chris/Library/Group Containers/group.com.atlassian.jira.app/PlugIns, NSUnderlyingError=0x7fe27c311a80 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
default 09:33:40.140387-0800 ReportCrash Saved crash report for Jira[57076] version 97.0.0 (97.24) to Jira_2020-02-18-093340_iMac-2.crash

[Dave Theodore [Coyote Creek Consulting]]

Does 

/System/Volumes/Data/Users/chris/Library/GroupContainers/group.com.atlassian.jira.app/PlugIns

exist? Is it read/writable by the user that Jira runs as? Sounds like permissions problems to me, possibly when you set up the application initially.

[Chris_Ryan]

No, that doesn't exist. Also, it looks like it has the 32-bit app icon.

[Dave Theodore [Coyote Creek Consulting]]

That's the path that Jira is complaining about. If this is an existing installation that was working, it sounds like you're pointing to the wrong jira home. If you're setting it up for the first time, I'd reinstall and make sure the user you use has permission to write, ie: root.

[Chris_Ryan]

It's an existing installation that I did not edit in any way; one day, it simply stopped working. I can't point it somewhere else, because it won't even open.

[Dave Theodore [Coyote Creek Consulting]]

Welp. You're going to need to figure out where your Jira Home directory is. You can probably find it by running:

sudo find / -name dbconfig.xml

This assumes you're using an external database.  Once you figure out where it is, you can use this doc to manually set the home directory.

You do have a backup, just in case, right? :)

[Chris_Ryan]

I can access it through the web just fine, so I haven't lost anything. Thanks for your help; I will give this a try.