Jira Warning of migration to cloud : "We coundn't check for users count limit".

[Khanh LE]

I'm migrating  the Jira Date Center to Cloud and I have an error message : "We coundn't check for users count limit".

How to solve the problem ?

Thanhks.  

[Alex Koxaras -Relational-]

Hi @Khanh LE and welcome to the community!

My best advice is to contact Jira support for migration issues https://support.atlassian.com/contact/ and choose migration support:

Alex

[Khanh LE]

Thanks Alex.

[Alex Koxaras -Relational-]

You can also check this: https://confluence.atlassian.com/cloudkb/we-couldn-t-check-for-users-count-limit-1107626955.html

Solution

1. Open the Cloud Migration Assistant. Go to:
   1. if Jira Server/Data Center
      1. Jira Administration → System → Migrate to Cloud (left sidebar, under the Import and Export submenu)
   2. if Confluence Server/Data Center
      1. Confluence Server Administration → General Configuration → Migration Assistant (left sidebar, under the Atlassian Cloud submenu)
2. Click Create new migration
   1. if Confluence Server 
      1. you can click Continue without assessing in the App Assessment popup, as we're just renewing the authentication token for the CMA
3. The next screen presented will read "How It Works". Click Connect to cloud in the action bar at the bottom.
4. Click Choose cloud site located below the Choose your destination cloud site* dropdown menu
5. On the Choose your cloud destination pop-up, click Continue.
6. If you want to log in with a different user, for example, a user with different site/org administrative privileges:
   1. click Change account
   2. Re-enter the login credentials and proceed to select cloud site
7. If you want to continue with the same user and renew the authentication token:
   1. Choose a cloud site (right below the Migrate to dropdown menu)
8. Check the Allow Atlassian to access migrations data* box
9. Click the Confirm button.