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Jira Unable to login using recovery_admin

raviinfo001
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April 2, 2020

We have recently migrated our Atlassian infra from one server to another. After migrating to the new server we can't able to login with the local admin user.

 

I have tried resetting the password by doing below steps:

 

1) Stop Jira

2) make the below entry in/mnt/data/opt/atlassian/jira/bin/setenv.sh file

JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.recovery.password=test123"

 

3) Restart Jira

 

When I try to login using recovery_admin it keeps going back to the login screen and I don't see any error on the page 

See the attached screenshots: the first one at the time of entering username and password and the second one after the click on login 

 

Screenshot 2020-04-02 at 23.22.53.pngScreenshot 2020-04-02 at 23.23.16.png

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