Jira Teams Notification stopped working after Webhook update

[Mohammed Bin Ahmed]

It was recommended to update the webhook URL by microsoft after the upgrade URL notification on teams stopped working. Though i have already updated the new webhook url in automation rule. Anyone can help me on this topic

[Prasanna Ravichandran]

Hi,

After Microsoft’s webhook URL changes, simply replacing the URL is sometimes not enough. Teams incoming webhooks can stop working if the connector configuration or payload format is no longer valid.

Please check the following:

Confirm the new webhook URL is from a valid Incoming Webhook connector in the target Teams channel

Recreate the webhook connector in Teams and update the URL again in your Jira automation rule

Verify the automation rule payload format (MessageCard vs Adaptive Card) is supported

Check the Jira automation Audit Log for delivery errors

Ensure the rule actor has permission and the rule is enabled

In many cases, recreating the webhook from scratch and re-saving the rule resolves the issue. If it still fails, test the webhook with a simple sample payload to confirm it works independently of Jira.

Hope this helps 👍