Jira Software on CentOS 6 gives me error when I'm doing any action - but it is done?

[Sobhy Admin]

Hi,

I installed Jira Software on CentOS 6.4 server, and created its MySQL Database on other CentOS 6.4 server.

Then I created 10 users to access it.

I noticed that when I'm (or any other user) is doing any action (such as creating project, creating user, editing user's group .... or anything) I get the error below. But when I refresh the page, the action is done.

So, suppose I need to create a new user, I followed the steps, then I got the error below. I closed the page, then open a new page (or refresh it) I find the user is created.

Kindly tell us why I got this error. How to solve it.

[Marcin Geb _SoftwarePlant_]

Hello Sobhy_Admin, please email support ( a ) softwareplant.com, several team members are always there to help. There have been nine bug fixing releases of BigGantt since the 20th of January, so I suppose, as of April, even upgrading to the newest version would help. Sorry about your time invested. Please give us another chance.

[Adrian Stephen]

Hi @Sobhy Admin 

The stacktrace shows the error coming from the plugin by softwareplant. 

To confirm this, please run Jira in safe mode and verify if the issue is still occurring. 

• https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons(usingSafeMode

If the issue is no longer occurring in safe mode, we can confirm that the plugin is causing the issue. 

[Sobhy Admin]

Hi @Adrian Stephen 

Thanks a lot.

I enabled the safe mode, there is no errors received after this action.

So, what can I do now to fix this issue after I exit from safe mode?

Best regards

[Sobhy Admin]

Hi @Adrian Stephen 

Why there is no feedback from your side.

I disabled all applications, then enabled them one by one. I explored that the problem is in the Biggnatt application.

Do you have any idea about this issue. I already purchased it, but it caused problems to me.

[Adrian Stephen]

Hi @Sobhy Admin 

I suggest reaching out to the plugin vendor who will be able to provide you a fix. 

You can raise a ticket to them directly here:

• https://softwareplant.com/jira/servicedesk/customer/portal/1/user/login?destination=portal%2F1

For more information, please also see :

• https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support

If my guidance help, do accept the answer so that it can help other users who might face the similar issue in the future. 

Thank you.