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Jira Software - When search in Watcher field, user does not appear to be selected

Nor Hisham Nordin January 25, 2023

Tried to add colleagues as watcher into one of my Epic. Some colleagues are available and some don't. Upon checking, the one that is not available 

1. Has Jira Software access
2. An Administrator via Group (in project setting > people)
3. Has their own Epic/Task in the same project

Anything else that I am missing to check?

1 answer

0 votes
Alex Koxaras -Relational-
Community Champion
January 25, 2023

Hi @Nor Hisham Nordin 

Does this user has the browse project permission? I know that he is an admin on the project, but I have to ask.

Nor Hisham Nordin January 25, 2023

This should mean they have the browse project permission right? 
Under Project Project Setting > Permissions

image.png

Alex Koxaras -Relational-
Community Champion
January 26, 2023

Yup, that's the one.

So when you search by his name on the watchers field, you can't seem to find him, correct?

Nor Hisham Nordin January 26, 2023

Correct. I have no idea what other setting that I need to configure to be able to add the user as Watcher. 

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