Jira Service Desk not reciving email's Mysql error

[Olga Videc]

Hello, 

Has anyone seen this error in the log before?

So my SD is not receiving any email request, the req type and email channel are set up properly I recreated the same SD and it works.

I went to administration -> Applications -> email requests and checked the log, and this is what I found.

If someone could explain this, thanks in advance.

Caught MysqlDataTruncation for insert into `AO_2C4E5C_MAILITEM` (`MAIL_CONNECTION_ID`, `STATUS`, `CREATED_TIMESTAMP`, `UPDATED_TIMESTAMP`, `FROM_ADDRESS`, `SUBJECT`) values (?, ?, ?, ?, ?, ?)

BR, Olga

[DPKJ · Accepted solution]

This error in MySQL occur when you try to insert large size data into field of smaller size.

But I am not sure why this is happening in Service Desk, have you recently update or changed any setting that affect data size/length?

[Olga Videc]

Hello @DPKJ 

We updated service desk and jira nothing else.

But I'll double check.

[Olga Videc]

Hello @DPKJ 

It started working by itself, but you explained the error and that what I asked for, thanks a lot :D

BR, Olga