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Jira Service Desk - customer edit own comments

Jira Service Desk - customer edit own comments

Is there any way for a JSD customer to edit its own comments/initial submit? They usually make tipos..typos

Thanks in advance,

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2 votes

Our customers are also asking for this, Is there any reason why this is not possible ? Its seems kind of limiting ?

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0 votes

+1 for the humor

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0 votes

The same goes for the installed version of JIRA Service Desk. Customer can add comments, not edit existing comments.

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No.. at least on the JIRA Cloud version's Service Desk Customer portal page, the customer can not edit his/her own comments.

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Jira Service Desk - customer edit own comments

4 answers

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