I am trying to import our history from our old ticketing system. In my tests thus far, I have been able to import the ticket information and the comments of the technicians. However, the comments that are from customers, which are formatted the same way as the technicians, are importing as me, and the full text of the csv field, with today's date. So for example:
2013-01-11 16:29:30;technician;RESOLUTION: had her to completely shut down computer, and reboot - This imports as desired
2013-01-15 12:09; customer; Hi Bobbie, the other OTS that I had issues with was: 1951932c1. Thanks! - this imports as me, with this full text (date, customer and comment) as the comment.
Any tips as to what I can do to resolve?
