Jira Program board not showing done tickets in completed sprints

[Harry Carter ️]

We have a program board setup with various teams and sprints etc. When looking at old sprint, for example Sprint 16, none of the completed tickets are showing under the sprint for that team. They were visible when we planned out the sprints months ago but have seem to disappeared.

Running the sprint report against the configured sprint shows all the completed issues, all with resolved statuses and resolution dates within the sprint dates. 

I also tried modifying the sprint completion date in case the resolution dates on the tickets were outside the sprint dates but this has had no impact on the board. 
We just use a label on the any issue types we want to see in the board for simplicity so the filter criteria is being met. We can also see completed issues in the last sprint and active issues in the current sprint. 

The Sprint end date is set to the 2nd August in the sprint configuration, when looking at the sprint report, all completed tickets are within the start and end dates. 

This screenshot shows the sprint end date in October as it uses the Sprint Completion date and not the defined end date. 

[Harry Carter ️ · Accepted solution]

I figured it out, I had an exclusion rule set to not show completed tickets after 30 days. Changed this to a 4 month period so it shows tickets for the whole quarter. 

[Alexey Pavlenko _App Developer_]

Hi @Harry Carter ️ ,

Kindly check if any filters are applied to the view.

If you don't mind I want to suggest you the app I developed for program management - Multi-team Metrics & Retrospectives. From my standpoint, it can ease what you are trying to do. With it, you can see multiple boards/teams for multiple periods which might be sprints, months, quarters, half-years, or years in a single view. Plus, you can conduct in-place retrospectives, drill down trough periods, etc. Few screenshots:

Standard view:

Metrics Summary:

Best regards,
Alexey

[John Funk]

Hi Harry - Welcome to the Atlassian Community!

Is the Completed status in the last column of the board? Regardless of the status and other things, the Status must be mapped to the last column of the board. 

[Harry Carter ️]

Yes, the completed status is mapped to the last column on the board.

[Nancy B_]

Hi Harry!

@John Funk  's comment was the same as I was going to say. One more suggestion -check the Sprint field. Could the tickets somehow go under a bulk edit or automation action that maybe inadvertently changed them so that the sprint field was overwritten by a different sprint or cleared? 

[Harry Carter ️]

The sprint field hasn't been modified as I can still see the completed tickets appear against the Sprint in the Sprint report.

[John Funk]

I am talking about the Completed status on the board, not the sprint field. 

[Nancy S_ Bennett]

@John Funk   Hi Yes,  I was saying I agreed with your suggestion about checking the completed status as that is the first thing that came to mind as well, but I was also offering a second troubleshooting step to make sure the issues were still associated with the Sprint by checking the sprint field. I agree that would be unlikely but technically possible, I've seen stranger things!

Anyway looks like he figured it out.

[John Funk]

Hey @Nancy S_ Bennett  - I should have been more clear that my comment was for Harry's last comment. No issue at all with your post.  :-)