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Jira Product Discovery contributors receives links that are not working

Dennis Hansen December 1, 2023

We're using Jira product discovery and have added contributors to one of our projects.

 

Our regular software users often mentions these contributors as they are available in Jira as normal software license users. But when they do so a link is sent to the user which does not work for contributors as they are unlicensed:

https://mycompanydomain.atlassian.net/browse/OCB-29

where receive an error when logging in stating they do not have access to Jira (they are unlicensed")

 

The links they CAN open looks like this per atlassian which also works:

https://mycompanydomain.atlassian.net/jira/polaris/projects/OCB/ideas/view/1819307?selectedIssue=OCB-29&issueViewSection=comments

 

Is there a way to stop my licensed users from mentioning contributors, change the link when updates are send on discovery project tasks or other way to stop my contributors from receiving "dead links" for unlicensed users?

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