Jira Operations Alert Notes Rendering HTML in App but not on Web version

[Jan Mariën]

When adding notes that are HTML formatted to an Alert in Jira Operations it seems that the HTML gets rendered when checking the note in the Jira iOS App but it doesn't get rendered when you check the same alert notes on the web version.

Is this expected? Will there be any support for HTML rendering of the alert notes in the web version?

[David Shahbazyan · Accepted solution]

Hi, @Jan Mariën 

@Jan Mariën

This is expected behavior.

In Jira Operations, HTML content in alert notes is not consistently rendered across platforms. The iOS app may render some HTML for readability, but the web UI intentionally does not render HTML and instead shows it as plain text.

This is primarily due to security and consistency concerns—rendering arbitrary HTML in the web interface can introduce risks (e.g., XSS vulnerabilities) and inconsistent formatting.

[Jan Mariën]

Thank you for confirming this!

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Jan Mariën 

you should probably trust the web behavior here.

I am not aware of HTML in alert notes being something Jira Operations officially supports. The old Opsgenie side did mention HTML notes, but on the Jira Operations side notes are just treated as notes. So if the iOS app renders the HTML and web does not, I would treat that as inconsistent behavior, not something you can safely build around.

If formatted notes are important for you, I would raise that with Atlassian as a bug or product gap.