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Jira Mail Handler not creating issues from a specific email

Pablo Gomez
December 14, 2023

We are seeing an issue where emails from @SES.ginniemae.gov are failing to creating issues in our Jira instance. Other external emails seem to work and generate issues just fine. What can be causing this? Are there logs we can sift through for the mail handler?

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 14, 2023

Hello, Good day. Do you also use Jira service management ? . If yes, please check this https://jira.atlassian.com/browse/JRACLOUD-78229

Pablo Gomez
December 15, 2023

Hi @Mohanraj Thangamuthu

Thank you for linking that issue. We are also using Jira service management. I see the linked issue was opened almost two years ago. Has any progress been made in finding a workaround?

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