Wondering if anyone has a solution to this issue. Basically, I work for an MSP that has a ticketing system called Syncro that generates a ticket whenever and email is sent to "Johndoe@support.com". We have a customer who has their own ticketing system that runs in Jira, and I have admin rights to access it. Basically when a ticket in Jira is assigned to us it generates a ticket by sending email to Johndoe@support.com via an Automation rule. We also have an Automation Rule created for when a user comments on a tickets assigned to Johndoe@support.com. Both emails also maintain the same exact subject line. The problem is we are receiving seperate tickets in Syncro for the same key EX: "ASD - 12345". Is there a way to make it so Jira doesn't cause this on the Syncro end. Or is it likely it will have to be fixed as a Syncro admin rather.
Looking forward to hearing your solutions.
