Jira Forms in Slack

[Jim Gilliam]

I don't understand the point of having the ability to include a Jira form in Slack if the only part of the form it's showing is the Summary and maybe the description?

Why can't I show my complete form in Slack, or am I missing something? If my users don't complete the entire form, we don't acknowledge their request.

[Ignacio Vera]

Hi @jim 

Could you please share a screenshot or something helpful so we can help you? Also, you may want to give some more context. Are you using slack workflow builder, an integration or what?

[Jim Gilliam]

Hi Ignacio. Sure. Here are the steps I take with Atlassian Assist.

I have an intake form built in Jira and assigned to the Task request type.

I simply want my users in Slack (all of them have access to the form in Jira) to see and use the same form they would use if they were in Jira or in our Jira Help Portal.

Perhaps I'm not using the correct tool. Should I not use Atlassian Assist?