Jira Form which is Open for Public Not accessible for Non-license users

[Vikrant Yadav]

Hi Experts,

Need your help in understanding Jira form access permission.

We have created a Jira form, which is open for Public. 

User who don't have account on Atlassian able to access the form but user which is having Confluence access but don't have Jira access getting error message you don't have Jira product access. 

If form is Public it should be accessible via Jira unlicensed user. 

[Staffan Redelius · Accepted solution]

Hi @Vikrant Yadav 

There are two places you need to set to allow public access to forms

For the form itself

1. Select Forms from the project navigation.

2. Select the form you’d like to edit.

3. Select Access ()

4. Select Limited, Open, or Public.

And under Jira configuration

1. Select Settings () from the top navigation bar in Jira.

2. Select Products.

3. Select Jira configuration from the side menu.

4. Use the toggle for Public forms sharing to turn the feature on or off.

Are both those settings set to public?

Let me know if this helps!

Best regards,
/Staffan

[Vikrant Yadav]

Thanks @Staffan Redelius  it's fixed. 

I was using the wrong sharable link. 

[Marc - Devoteam]

HI @Vikrant Yadav 

Forms are used in Requests that are on a JSM portal.

Any user with access to the JSM portal can use the form if they choose the request the form is used in.

Forms can only be accessed via the portal, not via Confluence.

Can you share more context, provide screenshots etc..