Jira ERROR: HD3EON

[DefaultUserNam3]

Hello,

I've been having the following problem for the last few days. Whenever I enter a Jira project and select Backlog or Board I get ERROR: HD3EON.

Other elements of the project do not have the same issue. 

Is there a way to solve this?

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

Because you've given us a screenshot instead of the text, I cannot translate the error message into anything I can read (To my shame, I only really speak two languages - English and gibberish according to my friends)

However, the error code you are getting is not a code for a type of error, it is a marker for Atlassian.  Their support teams use it to group together similar incidents across many Cloud systems and to search logs, databases, and the other places where they need to go error hunting.  Unfortunately, we can't use it - we don't have any access to the places the code is logged in.

You need to raise this with Atlassian directly, quoting the code as you have here.  Httos://support.atlassian.com/contact