[Jira Down] Maintenance Page Shown but Status Page Says Operational

[Girish Patil]

We are in the middle of a deployment, and Jira has stopped working. Please provide an update on when Jira will be available again.

We are getting below maintenance page but somehow status page shows it's operational.

[Brant Schroeder]

@Girish Patil welcome to the Atlassian community

You can learn more about cloud maintenance windows here: What is a maintenance window? | Atlassian Support

The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app. The timezone of the server is set based on the timezone of the person who signed up for the app.

They usually do not last long but could possibly go for the full duration.  If it does not come back after the window you should submit a support ticket to Atlassian.  

I would suggest just checking every 10min to see if it is back.  

[Karan Sachdev]

Hey @Girish Patil

In addition to the info @Brant Schroeder shared, you can also raise a support ticket to modify the maintenance window to a timezone better suitable for your teams.

Thanks!